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• The current process of collecting new pupil data upon acceptance of a place at a school is a manual process and was taking 4 hours per candidate to complete.
• Ensuring these data assets were entered onto internal systems were taking a further 2 hours with multiple errors.
• 10% of rework required incurring additional time, costs and delays.

• Automated document data scan process and update to all internal systems initiated. 
• Full On-boarding information with email communication with chase/reminder messages.

• 100% policy compliance.
• 0 errors, missed/removed data items
• 100% correct update of data into all internal applications.
• Eliminated 6+ hours per person saved by the HR team.
• Positive new on-boarding experience.

It was a labour intensive process to update offering prices every month on 50+ websites where consumers shop for energy deals - high risk for errors.

Changes had to be manually entered into a spreadsheet and then uploaded to websites.

100% of the preparation process for prices to be uploaded was automated.

A roadmap was developed for additional automation to assist in updating and confirming changes to websites.

Immediate benefits was a 20% reduction in effort and the elimination of risk for errors.

Increased potential for future automation: 100% automated updates, reduction in cycle time from days to hours.

• Experience of delays meaning work often not done on time.
• File structures vary between data sources.
• Required heavy manual manipulation and transformation of data.

• The process built to automate the transformation and normalisation of data.
• Information pulled and pushed into appropriate systems via API.
• Better communication with stakeholders as kept up to date with status and issues.

• 90% manual effort reduction.
• 220x increase in speed.
• 100% on-time delivery.

• Inadequate handoffs across hiring managers, recruiters, and interviewers.
• Poor coordination of research and data collection.
• Insufficient or untimely response to the candidate.

• Data collection is automated.
• The team built a better system for handoffs, provided interview script, and to collect data.
• Improved communication between hiring managers, recruiters, interviewers, and candidates.

• 50% of 100+ tasks completely automated.
• Data-driven hiring decisions.
• Greater candidate satisfaction.
• Data-driven continuous improvement.

• There were multiple disparate systems where it is imperative that data is consistent.
• A complex, multi-step process that is outlined in 67 pg SOP.
• Requests were tracked manually.

• Data collection now automated.
• The team devised handoffs, develop a script for customer interaction, and to collect data.
• Maintained requests within an improved centralised dashboard.

• 95% reduction in data errors.
• 92% decrease in monthly audits.
• 33% reduction in cycle time.
• 50% reduction in new employee training time.

• Incoming payment remittance emails were received in up to 10 different formats.
• Emails were manually routed based on a three-digit identifier.
• The three-digit identifier location varied based on format.

• The team automated the email routing based on the 10 formats.
• The process automatically triggers sorting when a new email arrives in Outlook.
• Any exceptions are identified and routed to an approver to handle.

• 100% automation email routing.
• Saves 80 of manual work per month
• 0 errors in routing.
• 10 mins to add new email formats for processing.

• There was no clear process for submitting marketing materials for approval and sending feedback.
• This was resulting in frequently dropped handoffs. 
• There was no reporting on reasons for the denial.

• The email routing based on marketing materials submitted for approval became automated.
• The ordering process was systemised.
• Frequent reminders sent to avoid handoff mistakes.

• Reduction in cycle time.
• Fewer human errors and dropped balls.
• Future data-driven decisions as a result of reporting on feedback passed back and forth.

• Outstanding invoices owned by many different account managers.
• There was no way of reminding those account managers.
• This resulted in outstanding or missed revenue as a result.

• 100% automation of biweekly personalised emails to each account manager with their outstanding invoices.
• Data collected on the estimated payment date.

• A significant reduction in the number of unpaid invoices month-to-month.
• A solution to be applied to similar processes in all areas of the business for similar cost savings.

• No set process for submitting changes to an existing certification document.
• Approvals took a long time.
• Human error and lack of standards meant a significant amount of rework was required.

• The team implemented workflow automation to avoid missed handoffs.
• Document generation was automated to ensure documents are now completed accurately every time.

• A significant reduction in time to approval for new document changes. 
• Saved up to 8+ hours per document by automating the document generation.

• In cases of litigation, employee assets must be kept untouched for a period of 3 years.
• Ensuring these assets are saved when an employee is offboarded requires manual intervention.

• To cross-reference daily reports of offboarded employees against the monthly reports of ongoing litigation.
• Notify IT/Security of assets (laptop/documents/etc) that require holding.

• 100% policy compliance.
• 0 missed/removed assets.
• Eliminated 10 hours a week of manual, error-prone intervention.